Best Western Downtown Sudbury

the property was easy to access. the lobby was spacious. the staff was extremely helpful and professional. the bed was fantastically comfortable. the rooms were clean. the hot breakfast was enjoyable, and was included. i REALLY must commend the absolute superman who checked us in. he let us know a short but interesting factiod about the rich history of the elegant room we were checked into. because i could not access the bathroom in my wheelchair, he took the heavy oak door off of it's hinges. that could not have been easy! i saw him vacuuming the lobby that night and setting out the breakfast the next morning. i wouldn't be surprised if he was also throwing in the laundry! as well he called long distance to tell us that we'd been double-charged, and then reimbursed us. these hard-working managers who are invested in the history of their city, and who show such pride in the properties they maintain - are worth their weight in gold. many thumbs up!!

Breakfast was ok. I'm not a fan of scrambled eggs and the sausages were so-so. The waffle was all right but the batter spilled all over. I also don't care for fat free yogurt - too much extra sugar added to compensate for the extra acidity caused by fat removal, and sugar free is even worse as sugar substitutes leave a bitter after-taste. The toaster burned my toast - setting was too high and I did not realize I needed to adjust it. I appreciated that herbal tea was offered but sadly there were no honey packs available for sweetening it The room was comfortable but I had expected (thought I had booked) a jaccuzi aroom nd found out on arrival that they do not have jaccuzis. They did, however, give us a nice large room that had a jetted tub, a bidet and lots of seating, and the downtown location was a huge bonus with its proximity to an art gallery and a choice of great restaurants. The staff were awesome.

The service people were a big help.

Quiet. Easy to use hot shower .

We have stayed here lots and have enjoyed all of our stays. The staff is great and the rooms were fabulous. I loved the breakfast which was a great start to the day.